Return Policy

Faucet Return Policy:

For all SMC brand faucet purchases:

  • Returns or exchanges for non-defective reasons are subject to a 30% restocking fee within 30 days
  • No return/Exchange shall be accepted after 30 days.
  • For parts information, please call 905-564-1088
  • For defective merchandises please return item and all its accessories with the original packaging to us.
  • No return/exchange will be honored for used/installed faucets, or damages caused by misuse, abuse, neglect, accident, improper installation, Acts of God, or any use violating instructions furnished by us.
  • Buyer is responsible for all return/exchange shipping charges.

 

Sink Return Policy:

For stainless steel sink purchases:

  • No return/exchange will be honored for used/installed sinks.
  • 30% restocking fee for return/exchange after 30 days.
  • No charge for return/exchange of unused merchandise within 30 days. Please return merchandise in original packaging.
  • Buyer is responsible for all return/exchange shipping charges.

 

For ceramic sink purchases:

  • Please check your merchandise carefully before leaving our warehouse. SMC Hardware Canada Inc,is not responsible for any broken merchandise discovered afterwards outside of our warehouse.
  • No return/exchange will be honored for used/installed sinks, or damages caused by misuse, abuse, neglect, accident, improper installation, Acts of God, or any use violating instructions furnished by us.
  • 30% restocking fee for return/exchange within  30 days.
  • No return/exchange shall be accepted after 30 days.
  • Buyer is responsible for all return/exchange shipping charges